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FAQs

My Account

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Create an account to manage your orders, save your wishlist, and enjoy faster checkout.

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My Payment Methods

Securely manage your saved payment methods for faster and easier checkout. Add, edit, or remove cards as needed.

Exchanges & Returns

Return Process

Contact our customer service team at our for instructions and a return shipping label.

Eligibility for Returns

Items must be unused, in their original packaging, and returned with proof of purchase within 30 days of receipt. Some exceptions may apply.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method. Please allow up to 14 business days for the refund to appear on your statement.

General Information

Purchase Conditions

Our policies are designed to ensure a fair and transparent shopping experience. Please review the following terms that apply to your purchases on our website.

Corporate Social Responsibility

Established fact that a reader will, taken possession of my entire soul, like these sweet mornings of spring which I enjoy with the theory of ethics.

Manufacturers and Suppliers Code of Conduct

Users allow to explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system.

Shipping & Delivery

Types of Shipments and Delivery Periods

  • Processing Time: The time it takes to prepare an order for shipment (e.g., 1-2 business days).
  • Transit Time: The estimated time in transit once the package is with the carrier.

Order Tracking

Once your order ships, you’ll receive an email containing your tracking number and a link to the carrier’s website.

Payment

Payment Methods

List Accepted Methods:

  • Credit Cards: Visa, Mastercard, American Express,
  • Debit Cards: Include the major networks
  • PayPal
  • Apple Pay/Google Pay

Secure Payments

We take the security of your payment information seriously. We employ advanced encryption technologies, secure payment gateways, and adhere to strict security protocols to ensure your transactions are protected.

Not finding the help you need?

+4.509.120.6705 - (Monday - Friday) 9 to 21 (CET)